These Terms & Conditions govern your use of the 299bet platform, website, and all associated services. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to these terms in their entirety. Please review them carefully.
Welcome to 299bet ("we", "us", "our", or "the Platform"). 299bet is an online casino and sports betting platform operated for and made available to players in Malaysia. Our services include, but are not limited to, casino games, live dealer games, sports betting markets, and related promotional activities, all of which are accessible via the domain299bet.casa and any associated sub-domains or mobile interfaces.
These Terms & Conditions ("Agreement") constitute a legally binding agreement between 299bet and any individual ("User", "Member", "you") who accesses, registers on, or uses the Platform in any capacity. Your continued use of the Platform following publication of any update to these Terms constitutes your acceptance of the revised terms.
If you do not agree with any part of this Agreement, you must immediately cease using the Platform and, if applicable, request closure of your account. By proceding beyond the homepage or completing the registration process, you confirm acceptance of all clauses contained herein.
Important: 299bet services are intended solely for personal entertainment and recreational use. Any systematic or professional exploitation of the Platform's services is strictly prohibited and may result in account suspension and forfeiture of associated funds.
For the purposes of this Agreement, the following terms shall have the meanings assigned to them below:
To register and maintain an active Account on299bet, you must satisfy all of the following eligibility requirements at all times:
Age Verification: 299bet conducts mandatory KYC verification for all accounts. Any account found to belong to a person under 21 years of age will be immediately suspended, all Funds will be returned to the payment method used for deposit, and no Bonuses or winings will be paid out. We take underage gambling extremely seriously.
Each Member may hold onlyone (1) Account on the299bet Platform at any time. The creation of duplicate, secondary, or fictitious accounts is strictly prohibited and will result in immediate suspension and forfeiture of all associated Funds and Bonuses.
All information provided during and subsequent to registration must be accurate, complete, and current. This includes your full legal name as it appears on your government-issued identity document, your date of birth, your residential address, and your nominated payment details. Providing false information constitutes a material breach of this Agreement.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any other person.299bet strongly recommends enabling two-factor authentication (2FA) on your Account. You must notify 299bet customer support immediately if you suspect any unauthorised access to your Account. 299bet accepts no liability for losses arising from your failure to maintain the security of your credentials.
299bet reserves the right to request identity verification documents from any Member at any time. Verification is mandatory before the first withdrawal and for any withdrawal exceding RM500. Standard documents accepted include a valid Malaysian NRIC (MyKad), Passport, or Driver's Licence, together with proof of address and a selfie holding your identity document. Failure to complete KYC within a reasonable timeframe may result in account suspension and temporary restriction of withdrawals.
299bet accepts deposits and processes withdrawals through the following approved payment channels: Touch'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX (Financial Process Exchange) connected to major Malaysian banks including Maybank, CIMB, Public Bank, and Hong Leong Bank, as well as Visa and Mastercard debit and credit cards, and approved cryptocurrency options including USDT and BTC.
The minimum deposit per transaction is RM30. Maximum deposit limits vary by payment method and account tier. 299bet does not charge any fees on deposits, though your payment provider may apply their own transaction fees. All Funds are held in MYR. Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of credit.
The minimum withdrawal per transaction is RM50. Withdrawals are processed to the same payment method used for the most recent deposit wherever technically possible. Withdrawal requests submitted by verified accounts are typically processed within 5 to 15 minutes. Processing times may extend to 24 hours during peak periods, system maintenance windows, or where additional verification is required. 299bet does not charge withdrawal fees on standard transactions.
All Bonus amounts and winnings derived from Bonus funds are subject to applicable wagering requirements before withdrawal is permitted. Members must have completed KYC verification before any withdrawal is processed. 299bet reserves the right to request additional verification documentation in connection with any withdrawal request, particularly for amounts exceeding RM5,000 per transaction.
299bet offers various promotional incentives including welcome bonuses, reload bonuses, birthday bonuses, cashback offers, and referal rewards. All promotions are subject to the following general conditions, in addition to any specific terms published on the relevant promotion page:
Bonus Clarity: We encourage all Members to read the specific terms of each promotion before opting in. If you have any questions about a promotion's wagering requirements or validity period, please contact our customer support team via live chat before accepting the Bonus.
All bets placed on the 299bet Platform are subject to the specific rules applicable to the market, event, or game in question, as published on the Platform at the time of placement. General betting rules include:
The following conduct is strictly prohibited on the 299bet Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of Funds and Bonuses, and referal to relevant authorities where appropriate:
299bet takes the welfare of its Members seriously. We are committed to promoting responsible gambling and providing tools that allow Members to manage their gaming activity. In addition to maintaining a strict21+ age policy, we offer the following responsible gambling features to all Members:
For comprehensive guidance on our responsible gambling policies, tools, and third-party support resources, please visit our dedicatedResponsible Gambling page.
All content on the 299bet Platform — including but not limited to its design, layout, graphics, text, software code, logos, trademarks, game assets, and data compilations — is the property of 299bet or its licensed third-party partners and is protected by applicable copyright, trademark, and intellectual property laws.
Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, recreational purposes in accordance with this Agreement. No Member may copy, reproduce, distribute, modify, reverse-engineer, sell, or create derivative works from any Platform content without the prior written consent of 299bet.
To the fullest extent permitted by applicable law, 299bet shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with a Member's use of the Platform, including but not limited to:
In all circumstances, 299bet's total aggregate liability to a Member for any claim arising under this Agreement shall not exceed the total value of Funds held in that Member's Account at the time the claim arises.
299bet reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, where it has reasonable grounds to believe that:
Where an Account is suspended pending investigation, withdrawal of Funds may be temporarily restricted. Upon conclusion of any investigation, Funds that are not subject to forfeiture under these Terms will be returned to the Member via their registered payment method.
Members may voluntarily close their Account at any time by contacting 299bet customer support via live chat. Voluntary account closure does not affect any pending bet settlement or outstanding withdrawal request.
These Terms & Conditions shall be interpreted and governed in accordance with applicable international online gaming regulations and the operating licence under which 299bet holds authority to provide its services. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof, shall first be subject to a good-faith resolution process initiated by contacting 299bet customer support.
Where a dispute cannot be resolved through customer support, Members may escalate the matter to 299bet's formal complaints procedure by submitting a written complaint to our support email address.299bet commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 14 business days.
299bet reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 299bet will provide reasonable notice to Members via in-platform notification, email to the registered address, or a prominent notice on the website homepage. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.
Members' continued use of the Platform following publication of any revised Terms constitutes their acceptance of the updated Agreement. If you do not agree to any modification, you should cease using the Platform and request account closure. 299bet recommends reviewing these Terms periodically to remain informed of any changes.
If you have any questions, concerns, or formal inquiries regarding these Terms & Conditions, please reach out to the299bet support team through the following channels:
For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page.
Key Points Summary
These cards summarise key obligations and protections under the 299bet Terms & Conditions. They do not replace the full legal text above.
All Members must be 21 years of age or older. Mandatory KYC verification applies to every account. Underage accounts are closed immediately with full fund return.
Each individual may hold only one Account. Duplicate accounts are prohibited and will result in forfeiture of all balances and permanent suspension.
Deposits start from RM30 with no299bet fees. Withdrawals from RM50. Standard processing under 15 minutes for verified accounts via local payment methods.
All Bonus offers carry a default20× wagering requirement unless otherwise stated. Always read promotion-specific terms before accepting any Bonus.
Safeguard your login credentials at all times. Enable two-factor authentication. Report any suspected unauthorised access to support immediately.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are available to all Members. 299bet supports responsible play for everyone aged 21+.
Our support team is available daily from 10am to 2am MYT to answer any questions about your account, our policies, or how to use the platform. For players aged 21 and above only.