At 299bet, the privacy of our Members is a matter we take seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we process and protect it, and what rights you hold as a Member of our platform. It applies to all users of 299bet.casa and associated services.
299bet ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at 299bet.casa. We are headquartered in Kuala Lumpur, Malaysia, and serve members across the country, including in Penang, Johor Bahru, Petaling Jaya, Shah Alam, and nationwide.
This Privacy Policy ("Policy") describes how 299bet collects, uses, stores, shares, and protects personal data relating to individuals who visit, register on, or use any part of the 299bet Platform ("Members", "Users", or "you"). This Policy is integral to and should be read alongside our Terms & Conditions.
By accessing the Platform or creating an Account, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you should not register an Account or continue to use the Platform.
Our Commitment: 299bet does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Your data is used exclusively for the purposes described in this Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or can reasonably identify a natural person, whether directly or in combination with other available data. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| Data Controller | 299bet — the entity that determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | Any third party that processes personal data on behalf of 299bet, under contractual obligation and according to 299bet's documented instructions. |
| KYC Documents | Identity verification documents submitted by Members, including government-issued identification, proof of address, and selfie verification images. |
| Cookies | Small data files stored by your browser when you visit the Platform, used for session management, analytics, and user experience improvement. |
299bet collects personal data through several channels in the course of providing its services. The categories of data we may collect are set out below.
When you create a 299bet Account, we collect the information you provide, including:
To comply with anti-money laundering (AML) obligations and to verify Member eligibility, we collect and retain:
In connection with deposits, withdrawals, and betting activity, we collect:
When you interact with the Platform, our systems automatically capture certain technical data, including:
When you contact our customer support team via live chat, or communicate with us by email at [email protected], we retain records of those communications, including the content of messages, timestamps, and the outcome of any support resolutions.
299bet processes personal data on the following lawful grounds:
| Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Account creation and management, payment processing, bet settlement, bonus administration, and withdrawal processing — all activities necessary to deliver the services you have contracted for. |
| Legal Obligation | KYC identity verification, anti-money laundering (AML) monitoring, age verification (21+ requirement), fraud prevention, and compliance record-keeping. |
| Legitimate Interest | Platform security monitoring, fraud detection, analytics to improve user experience, responsible gambling monitoring, and internal business reporting. |
| Consent | Marketing communications (where you have opted in), non-essential cookies, and personalised promotions. You may withdraw consent at any time. |
The personal data we hold about you is used for the following purposes:
299bet does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include payment gateway operators, identity verification providers, cloud infrastructure services, fraud detection technology providers, and customer support platform vendors. All such providers are contractually prohibited from using your data for any purpose other than delivering their contracted service to 299bet.
We may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or regulatory directive. Any such disclosure will be limited to the minimum data necessary to fulfil the legal obligation.
In the event of a merger, acquisition, reorganisation, or sale of all or a material portion of our business assets, Member personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected Members via the email address registered on their Account if their data is subject to a change of data controller as a result of such a transaction.
No Third-Party Marketing: 299bet does not share your personal data with any third party for the purpose of that party sending you marketing communications or for their independent commercial use. We do not operate affiliate data-sharing arrangements that involve the transfer of Member personally identifiable information.
299bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations.
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of active Account, plus 5 years following account closure. |
| KYC & Identity Documents | Duration of active Account, plus minimum 5 years to satisfy AML record-keeping requirements. |
| Transaction & Betting Records | 7 years from the date of each transaction, in accordance with financial record-keeping standards. |
| Customer Support Communications | 3 years from the date of the last interaction, or longer if related to an ongoing dispute. |
| Technical & Usage Logs | Up to 12 months, unless required longer for fraud investigation or legal proceedings. |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year thereafter for record-keeping purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
299bet implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or destruction. These measures include:
Your Role in Security: No security system is impenetrable. You are responsible for maintaining the confidentiality of your Account credentials. Do not share your password with anyone. Use a strong, unique password and enable 2FA. Contact our support team immediately if you suspect your account has been accessed without your authorisation.
299bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit the Platform.
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential Cookies | Session management, authentication, security token storage. Necessary for the Platform to function correctly. | Yes — cannot be disabled |
| Functional Cookies | Remembering your preferences such as language settings, display preferences, and responsible gambling limits you have set. | No — consent required |
| Analytics Cookies | Collecting aggregated, anonymised data on how Members use the Platform to inform product improvement decisions. | No — consent required |
| Marketing Cookies | Tracking interactions with promotional communications for measurement and effectiveness analysis. | No — consent required |
You may manage your cookie preferences through the cookie settings panel accessible on the Platform, or by adjusting your browser settings to refuse or delete cookies. Please note that disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or placing bets.
As a Member of 299bet, you hold certain rights in relation to your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. Subject to applicable legal obligations and legitimate operational requirements, your rights include:
Request a copy of all personal data we hold about you and information on how it is processed.
Request correction of any inaccurate or incomplete personal data associated with your Account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations.
Request temporary restriction of processing of your personal data while a dispute or accuracy query is being resolved.
Request transfer of your personal data to another service provider in a structured, machine-readable format where technically feasible.
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
To exercise any of the above rights, please contact our Data Privacy team at [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
The 299bet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory component of our KYC process, and any Account found to belong to a person under 21 will be immediately closed.
If you are a parent or guardian and believe that a minor has registered on the Platform or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, where confirmed, will promptly delete all data associated with the minor's account and return any deposits made.
The 299bet Platform may contain references to or integrations with third-party services, including payment processors such as Touch 'n Go eWallet, Boost, GrabPay, and FPX-connected banking services. While we take reasonable steps to ensure the integrity of our third-party partners, this Privacy Policy applies exclusively to data processing carried out by 299bet.
Each third-party provider operates under its own privacy policy and data processing practices. 299bet accepts no responsibility or liability for the privacy practices, data handling, or content of third-party services. We encourage Members to review the privacy policies of any third-party services they interact with in connection with their 299bet Account.
In the course of delivering our services, personal data may be transferred to and processed in countries other than Malaysia. This may occur in connection with our cloud hosting infrastructure, identity verification providers, or other technology partners whose data centres are located internationally.
Where personal data is transferred outside Malaysia, 299bet takes appropriate safeguards to ensure that such transfers are conducted in compliance with applicable data protection laws. These safeguards may include contractual protections such as data processing agreements and standard contractual clauses, as well as technical security measures equivalent to those applied to data processed within Malaysia.
299bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, regulatory requirements, or operational practices. The "Last Updated" date at the top of this page reflects the most recent revision.
Where material changes are made to this Policy — particularly changes that affect how we use or share your personal data — we will provide reasonable advance notice to Members via in-platform notification or email to the registered address. Your continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated terms.
We recommend reviewing this Policy periodically. If you have concerns about any amendment, please contact our support team before continuing to use the Platform.
For all privacy-related inquiries, data subject requests, or concerns regarding how your personal data is handled by 299bet, please contact us through the following channels:
We aim to acknowledge all privacy-related correspondence within 5 business days and to resolve substantive matters within 30 calendar days of receipt. For further information on your rights and responsibilities as a 299bet Member, please review our Terms & Conditions.
Our Privacy Commitments
These six commitments summarise how we approach data protection at 299bet. They do not replace the full Policy text above.
All data exchanged between your device and 299bet is encrypted in transit. Your login credentials, payment details, and personal information are protected at every touchpoint.
299bet does not sell, rent, or trade your personal data to any third party for their marketing or commercial purposes. Your information is used only to provide and improve your 299bet experience.
You have the right to access, correct, delete, or port your personal data at any time. Submit a data subject request to our support team and we will respond within 30 days.
We retain your data only for as long as legally required and operationally necessary. Transaction records are held for 7 years; usage logs for up to 12 months. Data is then securely deleted.
Data associated with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX transactions is processed through PCI-compliant gateways. We do not store full card numbers on our servers.
Our KYC process verifies that every Member is 21 years of age or older. We do not knowingly collect or process data from individuals under 21. Underage accounts are closed immediately.
Have a question about how we handle your data? Our support team is ready to help, daily from 10am to 2am MYT. 299bet — trusted by over 500,000 Malaysian players. For players aged 21 and above only.